I have not received any emails about my order, was it placed?
Good question! We send out an Order Confirmation email shortly after placing your order so that you can make sure to have a receipt. If you did not receive one, and it is not in your spam folder, it is possible the order was not fully placed or that your email was entered incorrectly. Please contact us via our email at firstname.lastname@example.org and we’ll make sure it gets straightened out.
Where is my order?
Please check your inbox for a shipping confirmation email. If you selected the shipping via Express Courier, we will send you the tracking code. With the standard shipping, there is no tracking.
If this doesn’t work, please contact us at email@example.com We’ll need the name of the recipient, the email address used to place the order, and the order number. Once we have that, we will get back to you with additional details on your order status.
My package is missing, what should i do?
If you have not received your package in a timely manner, it may have been lost in transit or is stuck in customs. Please email us at firstname.lastname@example.org so we can personally take care of your situation and get your items delivered ASAP!
I received my order and noticed a mistake, how can i get it fixed?
If 2IMPACT makes a mistake on your order, we will do everything possible to correct our blunder. Please contact us through our email email@example.com with your name, order number, and what error occurred (pictures encouraged!) so that we can make it up to you ASAP. In case the mistake was on the customer’s side, you will need to cover the costs of reshipment.
I entered the wrong address/engraving/color, can i change it?
Please email us right when the order is placed, we may be able to correct the address. But for product variants, colours or engravings, we are not able to change it after the order is placed.
please see part of our terms of service below:
SECTION 6.1 – ACCURACY OF INFORMATION PROVIDED
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
You agree that after your order is placed, it is not possible to change address, product variant or engraving. You agree to select the right intended products and variants before completing your order, as well as providing the correct address.
How long does shipping take?
You place an order.
Processing & customization (2-6 Business days)
Shipping time (3-14 Business days depending on your location)
Step 4: Package arrives at your door
Most times of the year, we will ship your order within 2-5 business days from the time you placed it. It takes up to 10 business days per piece to be created due to its customized nature. After that, it will be shipped. During busy seasons it can take longer and shipping time estimates will be updated during checkout. We may also offer expedited shipping to help your order arrive faster during these holiday seasons. Standard shipping generally takes about 3-9 business days after your order is created, processed, and shipped within Europe and 10-14 days internationally. We ship all of our packages out of Italy and exact shipping time is based on your proximity to our location. In this Amazon Prime age, we know folks are used to 2 day shipping. We’d love to get there, but in our quest for the most sustainable and impactful model possible, this is not something we can pull off at this time. If we can find a sustainable solution that gets us there, we’ll do it!
Do you ship worldwide?
Yes! We ship to most countries in the world. Packages shipped to international addresses generally take 7-14 business days to arrive after your order is processed. Note that often orders will be passed to and delivered by your country’s local post office. We ship from Italy (Europe)
Christmas delivery policy
If your placed your order before December 14 (December 13, 11.59pm latest) We promise to deliver your order before Christmas if you are located in Europe.
For international orders outside Europe we unfortunately cannot promise anything as routine checks by customs in your country is out of our – and the shipping company’s control. This time of the year is super busy in the shipping industry, so please be understanding and know that we do our very best to get your package to you as fast as possible!
What material are the products made from?
We are committed to making our products from natural materials that are ethically sourced and preserve a unique cultural and artistic legacy for the next generation.
Are 2IMPACT accessories “one size fits all”?
YES! All our accessories are designed to fit the person who wears it, whoever it is. In case there are size problems, we will find a way to solve it. Send an email to: firstname.lastname@example.org
Do you offer wholesale/bulk orders?
Yes, we do offer custom bulk ordering/wholesale and we love working with companies to make their unique pieces come to life! Your organization can work alongside 2IMPACT. Please email email@example.com to get started.
RETURNS & REPLACEMENTS
What should i do if i receive the wrong item(s)?
We sincerely apologize about that and know you were eagerly anticipating your order. The disappointment of receiving the wrong order is certainly frustrating, so we want make this right for you as quickly as possible.
Please contact us through our email firstname.lastname@example.org with your name, order number, a list of the item(s) you are missing and, if applicable, a picture of the wrongs items received.
I’m unsatisfied with my order, can i get a refund?
We are really sorry that we didn’t meet your expectations! Please email us at email@example.com with your request and detailed description of the situation.